Obligations of the Student
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The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
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The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
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The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
Obligations of the Parent/Guardian
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Client undertakes to be responsible for the Student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
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The Client is responsible for initiating any communication with the Tutor.
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The Client is responsible for making sure the Student logs onto their session on time.
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The Client agrees to ensure that the Student has completed all work assigned by the Tutor within the timeframe given.
Agreement for Payment
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Payment must be made, at the latest, 24 hours before the start of a tutoring session OR Payment can be made weekly/monthly in advance.
Cancellation of Session by Client/Student
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The Client may cancel a scheduled session by providing the Tutor with 24 hours notice; if less notice is provided, the Client will still be charged for the full session, except in cases of Student illness or family emergency.
Cancellation of Session by Tutor
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The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student.
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Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, if this can't be done, the Client/Student will be refunded with such session fee.
No Shows
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No shows are considered students that scheduled a session, did not show up, and did not notify the Tutor of their impending absence. In this case, the Client/Student will be charged the full session cost.
Late Arrivals
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If the Student knows they will be tardy for their session, they are to notify their Tutor as soon as possible.
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If the Tutor is not notified of your impending late arrival by 15 minutes after the session's scheduled time, the Tutor has the obligation to log off and reschedule the session with no refund. (This will be considered a No Show.)
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If the Tutor is late, the Client will have the choice to either add the missed time to a future session, a partial refund, or a partial discount on their next session.